It is of utmost importance to Jak. Natural Designs to make sure you are 100% satisfied with your handmade goods.

If you have any questions or concerns about the goods you’re interested in, please contact Jackie at: prior to placing your order.

If there is an issue with your order, please promptly contact Jackie at: and everything possible will be done to make it right.

Jak. Natural Designs will accept returns on a case by case basis and only in exceptional circumstances.

Please keep in mind that all goods are handmade, one at a time, using natural materials. Every item has been individually and carefully crafted, attended to and inspected prior to leaving the shop. Due to the organic medium, there may be minor cracks, blemishes or imperfections that are not represented in the website photos.

Jak. Natural Designs celebrates the beauty and the magic that comes with sustainably made goods, crafted by hand and with intention. These items are intended to bring you as much joy during their use as there was in the production!